FAQ
Frequently asked questions
Are you a licensed property manager?
No. DoorlineOps provides administrative maintenance coordination support. Your licensed broker or property manager remains responsible for regulated decisions, leasing, rent handling, tenant approvals, owner decisions, and legal compliance.
Do you replace AppFolio, Buildium, or Property Meld?
No. We work inside the tools you already use.
Do you use our vendors or your vendors?
We use your approved vendor list. We are vendor-agnostic.
Can you approve repairs?
Only within your written policy and pre-approved thresholds. Anything outside those rules is escalated to your designated decision-maker.
Do you collect rent or handle owner funds?
No. We do not collect, hold, transfer, or manage tenant or owner funds.
Do you handle evictions?
No. We do not file, serve, prepare, or advise on eviction matters.
Do you handle after-hours calls?
Yes, for emergency maintenance triage and dispatch according to your written emergency policy.
Will tenants know DoorlineOps is involved?
We can communicate under your approved process and branding. Written communication, call scripts, and escalation rules are approved during onboarding.
What property types do you support?
Primarily single-family rentals and small multifamily portfolios. We do not target HOA/community association management at launch.
How fast can we start?
A typical kickoff-to-live timeline is about 5 business days once access, vendor lists, emergency policy, and approval thresholds are provided.
What software do you support?
AppFolio, Buildium, Rent Manager, Propertyware, DoorLoop, Property Meld, and similar PM software systems.